Return & Refund Policy

At AS Book Store, we strive to deliver the correct books in excellent condition. If, however, you receive the wrong book, we're here to help.

Eligible for Return

You may request a return or refund only if:

• You received a book different from the one you ordered.

• The wrong item was delivered by our team.

Return Request Time

• You must contact our Customer Support within 36 hours of receiving your parcel.

• Requests made after 36 hours may not be eligible for a return or refund.

How to Request a Return

Please contact us on WhatsApp and provide:

• Your Order Number

• Your Name

• Photos of the received book

• A brief description of the issue

Refund or Replacement

Once we verify your request:

• You may receive either a replacement book or a full refund.

• The final resolution (replacement or refund) will be decided after reviewing the case and discussing the most suitable option with you.

Refund Processing Time

• Approved refunds are processed within 7 business days using the original payment method or another mutually agreed method.

Non-Returnable Cases

Returns or refunds will not be accepted if:

• You ordered the correct book and later changed your mind.

• The request is submitted after 36 hours of delivery.

• The book has been damaged due to misuse after delivery.

Thank you for shopping with AS Book Store. We appreciate your trust and are committed to providing the best customer service.